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FAQ

FAQ

 

Do you ship overseas? 

We ship all over the world. At this time, we only offer FedEx Economy service for international orders. If you live outside the U.S. and would like assistance with your order, please contact us at jenna@minabaie.com

 

What shipping options do you offer? 

We currently offer free shipping for all domestic and international orders over $300. 

 

Do you accept returns and exchanges? 

We want you to be 100% satisfied with your purchase. We accept returns and exchanges on all items in their original condition. Items must be sent back to us within 30 days of their arrival, with all tags and original packaging included. Damaged or used merchandise is not eligible for return. Unless we have made an error, the customer is responsible for the cost of return shipping.

If you would like to return or exchange your purchase, please contact jenna@minabaie.com for assistance.

 

How do I care for my Mina Bag? 

Be kind to your MINA BAIE mama bag by avoiding exposure to excessive temperatures, sunlight, and moisture. Before storing, stuff and return your bag it to it's included dust cover.

Spot clean using leather cleanser or leather wipes that contain no alcohol or caustic substances. 

Please consult the leather care professional of your choice for treatment and care options. 

 

How do I stay up-to-date with MINA BAIE? 

You can follow us on Instagram,  Facebook, and Twitter (links for each can be found at the bottom of this page). Make sure to adjust your account settings to receive notifications and see our posts! 

 

Do you have a question not addressed here? 

Contact us at jenna@minabaie.com and we'll get back to you as quickly as possible.