Our MINA bags come with a warranty to ensure our mamas receive bags that uphold our high standards of quality and functionality. Our MINA vegan leather bags are covered for a year and MINA top-grain leather bags are covered for 18-months.
Our warranty covers hardware and manufacturer defects on items purchased through our MINA BAIE website or an authorized dealer. Our warranty does not cover secondhand bags, sample bags, final sale items, normal wear, cracking leather paint, tears, or stains. If any imperfection is discovered upon receipt of the bag, please contact support within the first 14-days for an exchange.
If you experience an issue with your bag within the time of your warranty, please contact support@minabaie.com and include photos and your order number. Once the repair has been initiated we will cover shipping costs (on orders placed within the continental U.S.) to and from our repair facility. The entire repair process including shipping usually takes 2 to 3 weeks. Our mamas also have the option to repair it locally, if they prefer not to go too long without their bag. In this case, we will happily reimburse you as soon as a copy of the invoice is submitted.
Please note, if we do find the bag cannot be repaired we cannot guarantee it will be replaced with a new bag of the same design and color.
