Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We ship DAP (Delivered-at-Place) to all international countries, which means the customer is responsible for any duties and import fees.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-30 days. Delivery details will be provided in your confirmation email.
Due to high volume during our Black Friday Sale we have extended order processing to 5-7 days before ships out.
We use all major carriers (UPS, FedEx, DHL, USPS), and local courier partners.
As a result of COVID-19, we are experiencing longer processing and shipping times than usual. While we are working hard to make sure you receive your order as soon as possible, arrival times are not guaranteed.
We want you to be completely satisfied with your MINA purchase. If the item is not the right fit for you let us know—we’re happy to help! We offer discounted shipping on all U.S. returns. MINA BAIE accepts returns of unworn/unused items within 30 days of your delivery date. Please initiate your online return here.
International orders are not eligible for free return or exchange at the current time.
Our MINA bags come with a warranty to ensure our mamas receive bags that uphold our high standards of quality and functionality. Our MINA vegan leather bags are covered for a year and MINA top-grain leather bags and nylon bags are covered for 18-months.
Our warranty covers hardware and manufacturer defects on items purchased through our MINA BAIE website or an authorized dealer. Our warranty does not cover secondhand bags, sample bags, final sale items, normal wear, cracking leather paint, scratches, or stains. If any imperfection is discovered upon receipt of the bag, please contact support within the first 14-days for an exchange. If you experience an issue with your bag within the time of your warranty, please contact email@example.com and include photos and your order number. Once the repair has been initiated we will cover shipping costs (on orders placed within the continental U.S.) to and from our repair facility. The entire repair process including shipping usually takes 2 to 3 weeks. Our mamas also have the option to repair it locally, if they prefer not to go too long without their bag. In this case, we will happily reimburse you as soon as a copy of the invoice is submitted.
Please note, if we do find the bag cannot be repaired we cannot guarantee it will be replaced with a new bag of the same design and color.
All of our MINA leather bags are handmade with top grain leather, our buttery soft leather will withstand the test of time, to be cherished for years to come. In order to preserve and care for you leather bags, we encourage you to hydrate and condition your MINA bag with Cadillac Leather Cleaner.
Please note our handmade bags are unique and variances in leather are normal. Variations in the leather texture and color are not viewed as defects, but rather part of the beauty of real leather. Because our leather is dyed in small batches variances can occur in color from production to production.
Be kind to your MINA BAIE mama bag by avoiding exposure to excessive temperatures, sunlight, and moisture. Before storing, stuff and return your bag to its included dust cover. To remove stains, brush softly with gentle soap and water. Avoid excessive water near leather trimmings.
You can contact us through our contact page! We will be happy to assist you.
We are happy to help make your gift extra special. If you would like to include a note please send the message and order details to our customer support team by emailing firstname.lastname@example.org.
We do not issue price adjustments if your order was placed before the launch of a planned sale (Black Friday, Christmas and Mother's Day). Price adjustments will be issued on orders received 5 days within a surprise sale. Please note, promotional discounts are only valid while items are in stock.
Please reach out to our customer support team by emailing email@example.com, if you would like to verify if your item is eligible for price adjustment.
Please reach out to our customer support team within 14 days of receiving the item you believe is damaged or incorrect by emailing firstname.lastname@example.org.
We want you to have something you love. Go to the returns center here, back and request a refund. We offer a flat rate for return shipping. Once received, we will issue a refund to your original payment method and you can purchase the desired color or style on our website. Please note, items purchased during a sale or promotion cannot be exchanged at a future date for the same discount.
International orders are not eligible for exchange at this time.