Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We ship DAP (Delivered-at-Place) to all international countries, which means the customer is responsible for any duties and import fees.
We know you're so excited for your Minas! Delivery depends on where you are. Please allow 1-3 business days to process and fulfill your order. Once fulfilled, orders will take 3-7 business days to arrive, barring any carrier delays (all orders are shipped from Los Angeles). Overseas deliveries can take anywhere from 7-15 days to arrive. Delivery details will be provided in your confirmation email.
For Alaska and Hawaii, there is a flat-rate Ground Shipping charge on all orders of $20.
Pre Ordered Items: once pre ordered items have stocked, please allow 1-3 business days to process the order. Pre orders are fulfilled in the order they are received.
We use all major carriers (UPS, FedEx, DHL, USPS), and local courier partners.
As a result of COVID-19, we are experiencing longer processing and shipping times than usual. While we are working hard to make sure you receive your order as soon as possible, arrival times are not guaranteed.
We want you to be completely satisfied with your MINA purchase. If the item is not the right fit for you let us know—we’re happy to help! We offer discounted shipping on all U.S. returns. MINA BAIE accepts returns of unworn/unused items within 30 days of your delivery date. Please initiate your online return here.
International orders are not eligible for free return or exchange at the current time.
Our MINA bags come with a warranty to ensure our mamas receive bags that uphold our high standards of quality and functionality. Our MINA vegan leather bags are covered for a year and MINA top-grain leather bags and nylon bags are covered for 18-months.
Our warranty covers hardware and manufacturer defects on items purchased through our MINA BAIE website or an authorized dealer. Our warranty does not cover secondhand bags, sample bags, final sale items, normal wear, cracking leather paint, scratches, or stains. If any imperfection is discovered upon receipt of the bag, please contact support within the first 14-days for an exchange. If you experience an issue with your bag within the time of your warranty, please contact email@example.com and include photos and your order number. Once the repair has been initiated we will cover shipping costs (on orders placed within the continental U.S.) to and from our repair facility. The entire repair process including shipping usually takes 2 to 3 weeks. Our mamas also have the option to repair it locally, if they prefer not to go too long without their bag. In this case, we will happily reimburse you as soon as a copy of the invoice is submitted.
Please note, if we do find the bag cannot be repaired we cannot guarantee it will be replaced with a new bag of the same design and color.
All of our MINA leather bags are handmade with top grain leather, our buttery soft leather will withstand the test of time, to be cherished for years to come. In order to preserve and care for you leather bags, we encourage you to hydrate and condition your MINA bag with Cadillac Leather Cleaner.
Please note our handmade bags are unique and variances in leather are normal. Variations in the leather texture and color are not viewed as defects, but rather part of the beauty of real leather. Because our leather is dyed in small batches variances can occur in color from production to production.
Be kind to your MINA BAIE mama bag by avoiding exposure to excessive temperatures, sunlight, and moisture. Before storing, stuff and return your bag to its included dust cover. To remove stains, brush softly with gentle soap and water. Avoid excessive water near leather trimmings.
Please reach out to our customer support team within 14 days of receiving the item you believe is damaged or incorrect by emailing firstname.lastname@example.org.
1. What is Afterpay? Afterpay is an interest-free payment option that allows you to shop now and pay it off with four installments.
2. How can I shop with Afterpay? Add the Mina items your heart desires to your cart. Select Afterpay at checkout as your payment method. If you already have an Afterpay account, log in and complete your checkout. If you are new to Afterpay, sign up while you checkout with MINA BAIE by following the prompts. No long forms to fill out, and you'll know you've been approved within seconds. Orders ship as they would with any other form of payment.
4. Are there any fees with Afterpay? You will only be charged a late fee if you miss payments. Afterpay will send you regular reminder notifications of any upcoming payments.
5. What cards does Afterpay accept? Currently, Afterpay accepts Mastercard and Visa debit and credit cars issued in the United States. Afterpay is only available for purchases made in the United States.
6. When will my first payment be charged? All customers are required to make their first payment at the time of purchase. The 3 remaining payments will be automatically deducted every 2 weeks from your chosen payment method linked in your Afterpay account.
We are happy to help make your gift extra special. If you would like to include a note please send the message and order details to our customer support team by emailing email@example.com.
We do not issue price adjustments if your order was placed before the launch of a planned sale (Black Friday, Christmas and Mother's Day). Price adjustments will be issued on orders received 5 days within a surprise sale. Please note, promotional discounts are only valid while items are in stock.
Please reach out to our customer support team by emailing firstname.lastname@example.org, if you would like to verify if your item is eligible for price adjustment.
We want you to have something you love. Go to the returns center here and request a refund or store credit. We offer a flat rate for return shipping. Once received, we will issue a refund to your original payment method and you can purchase the desired color or style on our website. Please note, items purchased during a sale or promotion cannot be exchanged at a future date for the same discount.
International orders are not eligible for exchange at this time.
While we wish we could, once an order is placed, it cannot be cancelled, modified, or combined due to our automated order processing. We want to get you your items as soon as we can, so our team will be working hard to fulfill all orders in a timely manner.
If the items do not work out, please submit a return request on our return center portal here.
Please feel free to contact email@example.com, if you have any further questions.
You can contact us through our contact page! We will be happy to assist you.