Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
In order to ensure the safety of our staff, processing times have been extended. Once the order is placed, it will be fulfilled within 3-5 business days. We thank you in advance for your patience in this matter and if you have any further questions please contact email@example.com.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Our MINA bags come with a warranty to ensure our mamas receive bags that uphold our high standards of quality and functionality. Our MINA vegan leather bags are covered for a year and MINA top-grain leather bags are covered for 18-months.
Our warranty covers hardware and manufacturer defects on items purchased through our MINA BAIE website or an authorized dealer. Our warranty does not cover secondhand bags, sample bags, final sale items, normal wear, cracking leather paint, tears, or stains. If any imperfection is discovered upon receipt of the bag, please contact support within the first 14-days for an exchange.
If you experience an issue with your bag within the time of your warranty, please contact firstname.lastname@example.org and include photos and your order number. Once the repair has been initiated we will cover shipping costs (on orders placed within the continental U.S.) to and from our repair facility. The entire repair process including shipping usually takes 2 to 3 weeks. Our mamas also have the option to repair it locally, if they prefer not to go too long without their bag. In this case, we will happily reimburse you as soon as a copy of the invoice is submitted.
Please note, if we do find the bag cannot be repaired we cannot guarantee it will be replaced with a new bag of the same design and color.
All of our MINA leather bags are handmade with top grain leather, our buttery soft leather will withstand the test of time, to be cherished for years to come. In order to preserve and care for you leather bags, we encourage you to hydrate and condition your MINA bag with Cadillac Leather Cleaner.
Please note our handmade bags are unique and variances in leather are inevitable, scratches and variations in the leather are not viewed as defects.
You can contact us through our contact page! We will be happy to assist you.