Shipping:
Please allow 1-3 business days to process and fulfill your order. Once fulfilled, orders will take 3-8 business days to arrive, barring any carrier delays (all orders are shipped from Los Angeles).
Overseas deliveries can take anywhere from 7-15 days (barring any shipping delays that may occur). Delivery details will be provided in your confirmation email.
Expedited shipping at checkout within the continental US only. Orders must be placed by 12pm PST to go out same day (business days only). Expedited orders received over the weekend or on holidays will ship the next business day. Expedited shipping is non-refundable and is NOT available to PO boxes.
Do you accept returns?
Returns are accepted within 30 days from the date of arrival, provided the item is unused and in its original condition with all tags and packaging included. If an item is returned without its original packaging, a 10% restocking fee will apply. Damaged or used merchandise is not eligible for return, and the customer is responsible for the cost of return shipping.
Gift cards, changing pads, discounted items (if applicable), final sale items, and sample sale items are non-refundable and cannot be returned.
If the purchase is a gift, the 30-day return policy still applies. To avoid the gift receiver missing the return window, we would highly recommend purchasing a MINA BAIE gift card. If item(s) purchased with shop credit won from MINA BAIE are returned, the cost of return shipping will be deducted from shop credit.
Do you ship overseas?
We ship all over the world. The customer is responsible for all duties, taxes and fees associated with the purchase. We do not offer exchanges or free returns. Please note in case customer chooses to return the order within the return window, the duty, tax, shipping, and any other fees are non-refundable. The refund would only apply to the cost of the goods.
Insurance:
InsureShield will protect your package from loss, damage or porch theft. Note it is non-refundable should you cancel or return an item/order.
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We accept returns** on items in their original condition (excluding changing pads)**. Items must be sent back to us within 30 days of their arrival, with all tags and original packaging included. If an item is returned without the original packaging a 10% restocking fee will be charged. Damaged or used merchandise is not eligible for return. The customer is responsible for the cost of return shipping. Refund for your returned item is refunded minus the cost of shipping.
If any imperfection or missing items is discovered upon receipt of the bag, please contact support within the first 14-days for an exchange.
If you would like to return your purchase, please contact support@minabaie.com for assistance.
**The above return policy does not apply to samples or changing pads. These items are final sale.
